Barker electorate seniors benefit from Aged Care Quality and Safety Commission

Seniors and their loved ones now have one place to go when they need help or access information about an aged care service. File photo.
Seniors and their loved ones now have one place to go when they need help or access information about an aged care service. File photo.

Seniors within the Barker electorate are set to benefit from a new era in Australian aged care support.

The independent Aged Care Quality and Safety Commission, now open, offers a one-stop quality and safety website and a single new contact number for local aged care concerns and queries on 1800 951 822.

Federal Barker MP Tony Pasin said the new Commission was a landmark government aged care reform and would better target sub-standard care and ensure the safety and security of seniors.

“For the first time, local seniors and their loved ones have one place to go when they need help, want to raise a concern, or access information about an aged care service,” Mr Pasin explained.

“While the vast majority of aged care homes and their dedicated staff provide outstanding care, the new Commission is about giving confidence to residents and their families and ensuring quality care is delivered at all times.

“The Commission will also be empowered by the new aged care Charter of Rights and will implement the new, stronger set of Aged Care Quality Standards, the first upgrade of standards in 20 years,” he said.

The Commission has a budget of almost $300 million over four years, with more than $48 million to continue ramping up compliance checks and risk management, including the employment of dozens of new compliance officers and developing options for a Serious Incident Response Scheme.

“The new Commission’s key focus is to safeguard all people receiving aged care services, including the hundreds of recipients in Barker,” he said.

“The new website has been carefully designed and tested to ensure it is user-friendly, with easily searchable information.”

The website includes details about:

  • Aged care consumer rights
  • Access to free advocacy services to support senior Australians
  • Consumer Experience Reports about individual aged care services
  • Access to audit reports on aged care homes
  • How to register complaints, including tips on documenting concerns
  • New resources to help providers meet the Standards
  • Translation services to support non-English speaking clients

“The establishment of the new Aged Care Quality and Safety Commission is part of our Government’s record aged care funding boost, increasing aged care spending by $5 billion over four years,” Mr Pasin added.

The Aged Care Quality and Safety Commission can be contacted on 1800 951 822 or by visiting www.agedcarequality.gov.au.