The removalist company you choose will determine whether moving is a seamless transition, chaos, or somewhere in between.
A three-hour quote turning into six, chipped furniture or missing possessions are all scenarios you can avoid by shopping around and choosing a certified removalist.
The Australian Furniture Removers Association (AFRA) audits members and outlines a code of conduct governing removal practices and standards.
Access their database at www.afra.com.au/home/find-a-removalist
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You can also do your research by asking friends and family for recommendations. They can provide you with a first-hand account of the service provided.
Removal company rates can vary significantly, so be sure to obtain quotes and ask questions. Ask about whether you can get an obligation-free, onsite quote.
Ascertain whether you will be charged by the hour or quoted for the entire job, whether rates increase after a certain period of time and if the rates include driving time to and from the job.
Ask the company how many removalists will be on the job, and what charges will apply if they pack your goods. Query whether boxes are provided, whether there are fees for them and if they are new or secondhand.
The type and capacity of the truck to be used is something you also may wish to ask about.
Find out if the removalist has public liability insurance, whether your goods will be covered by insurance during transit and what happens if they are damaged?
Conduct an audit of your home’s contents so you can give an accurate indication of the items to be transported. Ask for a written quote.
If you don’t have allocated parking outside your new or old homes,park your own car in a large space as close as possible the night before moving day so the removalists’ van can take over the position. The neighbours may even let you use their driveway temporarily.
Clearly label boxes and don’t overfill them. Dismantle furniture if possible. Empty, defrost and clean your fridge the day before and tape the shelves down and doors shut before the movers arrive.
Talk through your items with the movers when they arrive, indicating fragile or heavy items. Labelling boxes with the intended room saves time and will help you to select which boxes to unpack first.
Time your move and book your removalists when road traffic will be lightest − this can help to reduce costs.
Ensure someone is at the other end ready to meet the delivery and help with property access and unloading directions.